It's a great feeling when the brands who make products we love also have admirable practices. Brands are a business at the end of the day, and it can be hard to keep things personal. But when a Fenty Beauty fan named Chiara took to Twitter to express her frustrations after she had everything in her hotel room stolen — including her favorite Fenty Beauty products — Rihanna's brand reached out to help.
We're so sorry to hear! We're happy to help you replace those Fenty Beauty goodies ❤️
Send us a DM! https://t.co/d8gym5qPCD
— Fenty Beauty (@fentybeauty) March 26, 2018
The fact that Fenty found her tweet (she didn't tag the brand) and cared enough to use their resources to make her day just a little bit brighter in the wake of something awful is incredible.
Chiara expressed her gratitude for the employees who helped her out.
I’m literally lost for words!! Thank you so much @fentybeauty for your generousity and kindness! That’s what I call outstanding customer service!🙌🏽❤️ thank you so much, I appreciate it a lot. @rihanna has got the best employees ever. pic.twitter.com/AoLypmLqd3
— Chiara🌹 (@OnlyIfForRih) March 26, 2018
And we were reminded of yet another reason to love what Fenty Beauty is doing for the beauty community. Other brands, take note!